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Help Centre

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Questions about Repaying A Loan

Paying for your loan
How do I make a payment?

We usually take payment automatically from your debit card you provided when you applied.  If you have a new debit card then please contact us on 0800 652 4661 and we will be able to update this information for you. If you no longer have a debit card, you can also call us to make alternative arrangements to pay us back.

What payments can I make early?

You can make a payment early at any time by logging into your online account by clicking here.

Do I pay less if I settle my balance early?

Yes, we charge interest by the day so if you want to settle your loan early you will only pay interest on the amount of days you have the loan for.

You can make a payment early at any time by logging into your online account by clicking here

When might I be contacted by you?

We may try and contact you whilst your loan is outstanding. This is to ensure we have the right information for your repayment and that you are still in the position to make your payment on the scheduled due date, or if you go into arrears. 

Changes In Circumstance
Can I change my repayment date?

If you need to change your repayment date, please click here to speak to a member of our customer service team: Live Chat Now.

Alternatively you can call us on 0800 652 4661.

What happens if I cannot afford to pay you?

We understand that your personal and financial circumstances can change. If this is the case, you must let us know as soon as possible and we will do our best to help.

If you are having problems making a payment please contact us on 0800 652 4661 and we can discuss your payment options.

Please remember that free, impartial debt advice is available to you. Below are some debt advice organisations that specialise in assisting customers who are in financial difficulty.

Citizens Advice www.adviceguide.org.uk Please visit their website to find contact details for your local bureau
National Debtline www.nationaldebtline.co.uk 0808 808 4000
Step Change www.stepchange.org 0800 138 1111

Payday Express are members of

Qualys

IMPORTANT! CREDIT IS SUBJECT TO STATUS, AFFORDABILITY AND CREDIT CHECKS – VISIT FREQUENTLY ASKED QUESTIONS? FOR MORE DETAILS.